Privacy Policy

1. Introduction

This Privacy Policy explains how PT. Panduwan Aditian Teknologi (VillageHoster) ("VillageHoster", "we", "us") collects, uses, discloses, and protects information when you use our website, contact us, or use services we provide, including our WhatsApp Business API (WABA) integration service.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details you submit through our website forms or WhatsApp, such as name, phone number, email address, company name, and city.
• Business information needed to set up a WhatsApp Business API account, such as your business phone number, business name, and business category.
• The content of messages you send us for the purpose of providing support or the service you requested.
• Basic technical data such as IP address, browser type, and pages visited, collected automatically through standard web analytics.

3. How We Use Information

We use the information we collect to: respond to inquiries and provide requested services; set up, configure, and support your WhatsApp Business API integration; send service-related updates; improve our website and services; and comply with legal obligations.

4. Sharing With Third Parties, Including Meta / WhatsApp

When you use our WhatsApp Business API (WABA) integration service, messages sent and received through that number are processed by Meta Platforms, Inc. as the operator of the WhatsApp Business Platform, under Meta's own terms and policies:

• WhatsApp Business Data Processing Terms
• Meta Privacy Policy

We do not sell your personal information. We may share information with service providers who help us operate our website and services (such as hosting providers), and where required by law.

5. Data Security

We take reasonable technical and organizational measures to protect the information we hold from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We keep personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements, after which it is deleted or anonymized.

7. Your Rights

You may ask us to access, correct, or delete the personal information we hold about you, or ask us to stop contacting you, by reaching out through the contact details below.

8. Cookies

Our website may use cookies and similar technologies (such as analytics tools) to understand how visitors use the site. You can disable cookies through your browser settings; some parts of the site may not function as intended if you do so.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted on this page, with the "last updated" date revised accordingly.

10. Contact Us

Questions about this Privacy Policy can be sent to care@villagehoster.com or via WhatsApp at +62 811-1996-869.